Shipping policy
Shipping Policy
This Shipping Policy describes how ThePetCollect LLC handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 2–5 business days, but some may in 1-3 days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
- United States: Estimated delivery time is 2-6 business days.
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International Shipping:
- EU and UK - 2–6 business days
- Worldwide (except EU and UK) - 7-15 business days. Delivery may vary depending on customs clearance and the destination country.
Please note: delivery times are estimates and not guaranteed. We will expedite as much as possible.
Shipping Costs
ThePetCollect offers free shipping on all orders!
Below would be calculations of shipping costs if put in effect in the future.
- Standard shipping: [Flat rate / Calculated at checkout / Free over $X]
- Express shipping: [Rate or policy]
- International shipping: [Flat rate / Calculated at checkout]
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take about 6 -12 hours to appear. You can track your shipment here.
Shipping Restrictions
Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at contact@thepetcollect.com, and we will assist where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
📧 contact@thepetcollect.com